you'll questions and answers to the most common
questions asked concerning party equipment rentals.
That being said, if you do not find what you're
looking for here, please give us a call at (843) 250-5309 and we will be happy to answer your
questions and concerns.
Q: Does the
price include set up and delivery?
A: Yes, although additional fees may apply for areas
farther out. Remember prices do not include sales
Q: Do you deliver to other
A: Yes, but once again please be aware that due to
rising gas prices and the possible need for an extra
truck and labor that travel fees can be quite high.
Please call our office for a current quote.
Q: Does the standard 4 hour
rental time include your set up time?
A: No. We arrive early to set up so you get the
entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that
day. Generally we arrive 1-3 hours before the rental
time begins. If we have a lot of rentals that day,
we may need to set up as early as 4 hours in
advance. If this is the case, we will call the
Friday before to confirm that someone will be at the
Q: We've rented some really
dirty jumps from other companies in the past. Are
they always that dirty?
A: No. The jump should be clean when you get it.
[company name] cleans and disinfects after every
Q: Do we have to keep it
plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the
entire time. Once unplugged they deflate. That's why
we require an outlet within 50´ of the unit or a
generator. Longer cords can pop your circuit breaker
so we bring our own heavy duty cords.
Q: What about parks? Do parks
A: We love setting up at parks but most parks do NOT
have electricity. If you want to set up at a park,
you must rent a generator. We rent generators at a
reasonable cost. Also, parks are first come, first
serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please
have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a $50 Credit Card deposit.
The are fully refundable if you cancel your order at
least 8 days prior to your rental date. If you
cancel between 2-7 days prior to your rental you
will be given a raincheck that is good for 1 year.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for
example) are 15´x15´ which is a little bigger than
many companies rent. Please note the space required
for each jump (listed near the large picture) as
some are VERY big and require extra space. When in
doubt, measure your space to make sure it will fit.
Jumps need room to be staked and they need room for
the blower and can't rub against walls or trees as
this may damage the jump. The sizes listed with each
jump include the space needed for stakes etc. If you
have stairs or a tiered backyard, please call our
office to discuss options for setup.
Q: What about the big jumps?
Any special requirements?
A: Check the requirements listed with each jump.
Also, make sure you have at least a 4´ access to the
area where it will be set up. The jumps can weigh up
to 650 pounds so we need a clear path with ample
Q: What surfaces do you set up
A: We can set up on Grass (our favorite and best for
the kids), dirt, asphalt, and concrete. Sorry, we
can´t set up on any type of rocks as the constant
rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your
contract and safety rules?
A: Yes. There is a link in your receipt once you've
ordered or you may contact our office.
Q: Are we responsible for the
unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal
wear and tear on our units. Seams may develop tears
in high traffic areas over a period of time. If this
happens please alert us at once so we can remedy the
situation. If however, damage occurs due to failure
to follow our safety rules or negligence (i.e. not
turning off the blower in high winds) you will be
responsible for all damages up to and including
replacement of the unit/blower etc which can cost
thousands of dollars. We don´t want you or us to be
in that situation which is why we have you sign and
initial on all of our safety rules so that you can
be the trained operator.
Still have a question? Call